NHS Friends and Family Test (FFT)

Last Updated: Tuesday, 22 July 2025

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	July	June	May	April	March
1 Extremely likely	77	98	51	44	41
2 Likely	15	13	16	4	6
3 Neither likely or unlikely	1	1	2	1	1
4 Unlikely	4	3	1	0	1
5 Extremely unlikely	0	0	3	0	0
6 Don’t know	0	0	0	0	0
Summary Scores
Positive	95%	97%	92%	98%	96%
Negative	4%	2%	6%	0%	2%
Neutral	1%	1%	2%	2%	2%

Actions resulting from FFT feedback

Here are some of the things we have changed about the surgery as a result of feedback received via the FFT survey.

• We have improved the outside lighting in the surgery car park.
• We have installed an automatic opening door for easier access to the surgery
• We have changed our telephone system to allow more incoming phone lines into the surgery
• We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.