NHS Friends and Family Test (FFT)
Last Updated: Monday, 07 July 2025Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
Responses | July | June | May | April | March |
1 Extremely likely | 17 | 98 | 51 | 44 | 41 |
2 Likely | 5 | 13 | 16 | 4 | 6 |
3 Neither likely or unlikely | 1 | 1 | 2 | 1 | 1 |
4 Unlikely | 1 | 3 | 1 | 0 | 1 |
5 Extremely unlikely | 0 | 0 | 3 | 0 | 0 |
6 Don’t know | 0 | 0 | 0 | 0 | 0 |
Summary Scores | |||||
Positive | 92% | 97% | 92% | 98% | 96% |
Negative | 4% | 2% | 6% | 0% | 2% |
Neutral | 4% | 1% | 2% | 2% | 2% |
Actions resulting from FFT feedback
Here are some of the things we have changed about the surgery as a result of feedback received via the FFT survey.
- We have improved the outside lighting in the surgery car park.
- We have installed an automatic opening door for easier access to the surgery
- We have changed our telephone system to allow more incoming phone lines into the surgery
- We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.