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NHS Friends and Family Test (FFT)



Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses July June  May April March
1 Extremely likely 17 98 51 44 41
2 Likely 5 13 16 4 6
3 Neither likely or unlikely 1 1 2 1 1
4 Unlikely 1 3 1 0 1
5 Extremely unlikely 0 0 3 0 0
6 Don’t know 0 0 0 0 0
           
Summary Scores          
Positive 92% 97% 92% 98% 96%
Negative 4% 2% 6% 0% 2%
Neutral  4% 1% 2% 2% 2%

Actions resulting from FFT feedback

Here are some of the things we have changed about the surgery as a result of feedback received via the FFT survey.

  • We have improved the outside lighting in the surgery car park.
  • We have installed an automatic opening door for easier access to the surgery
  • We have changed our telephone system to allow more incoming phone lines into the surgery
  • We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.